Manufacturer DVD Mix Up – Oyy! 46

This is SO UNBELIEVABLE and we can NOT apologize enough, even though it is completely out of our control, we are working around the clock here to make it right…

We were just informed by a very dear customer that her two videos she ordered came and that they were not Cricut A to Z.  We opened another box of DVD’s up and ALL the DVD’s in that box are a Disney Make a Wish video.  Our production crew took our dvds designs and discs and put someone elses contents on our dvd discs.

We are HORRIFIED and trying to remain calm as we work through this situation the weekend before Christmas.

There are about 40-45 dvds that went out to our customers that way and we are so sorry!  This is totally out of our control, but rest assured we are going to do EVERYTHING we can to make it right.

We are SOOOO sorry sorry sorry sorry!  Can I say it enough?

We are working on this situation tonight and prayerfully we will be able to do something about it over the weekend.  We are trying to make the production company who made this mistake overnight copies to everyone who has faulty discs.  In order to know who has faulty discs, please send me an email to as soon as you receive your disc and we will make it right one way or another!

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46 thoughts on “Manufacturer DVD Mix Up – Oyy!

  • Corliss

    Take a breather and remember that God is in control. Sometimes these things happens for a reason that we may not know or understand. I know that this is not helping but I had to say it. Have a Merry Christmas.

  • Bonnie

    my comment was going to be exactly what Becky said!! LOL! It will all work out Megan, no worries! I will let you know when I get mine if it Disney related!! Be Blessed!

  • Glenda

    Megan, I am sure everyone will understand. I dont see how anyone can fault you for what someone else did. Have a Merry Christmas and dont worry about the small things and as the saying goes at the end of the day its all small stuff.

  • Monie

    Megan, I received my two copies and they were great, I had planned to email you and tell you how impressed I was by the quality of the DVD, and how helpful they are. I became an even bigger fan of yours because your witness comes through, and you look like that virtous woman to me. God bless your, the Victory is yours. I am ordering 2 more videos, because I want to bless others. thanks for an awesome product

  • Lori

    I received mine and it was the right one sweety. It will all work out. I believe that everyone here loves what you do and will totally understand. God is great! He is in control. I remind myself of this all the time. If I were there, I would give you a big hug:)

  • Lori Hulstine

    Megan everyone will understand don’t you worry about it. I got mine today & it was BRILLIANT! My husband & one of my daughters watched as well. The one I told you about that is getting married next year. We all loved the DVD & I now can say I know how to use the extra features on the Cricut to their full capacity. Your doing a lovely job. Keep it up. Thank you again & Merry Christmas.

  • Nora

    Life’s too short to worry about the small stuff Megan. Take a deep breath and look at the big picture – this is something out of your control and no big deal after all is said and done. Everyone will understand, so relax and enjoy Christmas with your family.

  • Marilyn

    It’s okay, just take a step back and breathe! It will be alright. If people are going to get their underware in a bundle, well then that’s not the type of customers you want. Hang in there and as someone else said, everything happens for a reason! Merry Christmas!

  • Cindy

    Mine dvd came just fine also and I thought it was wonderful.
    So I am another that believes everything happens like it’s suppose to, My guess is everyone that thought they were getting a disney dvd will see the cricut dvd and look up above Rubies Studios and you may have a whole slew of new followers:) 🙂

  • Kathy T


    I received my first DVD because one of my crafts was selected to be shown and the DVD is awesome! I have not received the one I actually ordered yet but please do not worry about. Remember God tells us not to worry, that comes from this world not from his. I am so blessed today as I read from so many people who have responded to your email and they have such great faith. You wanted to be a virtous woman, well God is using this situation to reach others so trust him and do not worry! God Bless you and have a wonderful Christmas.

  • Chris

    God is in control and He will work this all out in His time. I am so very happy to find your site and get blessed by it all the time. Have a very wonderful and merry CHRISTmas. Chris

  • Vicki

    Got video yesterday, Saturday, I couldn’t go to bed last night until I watched the whole thing!!! Excellent! My aunt hadn’t recieved her gift yet so I’ve called her and asked her to let me know when she gets it… She will totally understand if it is hers. 🙂 God is ALWAYS good!

  • Renee B.

    No worries – I’m out of town and I won’t get a chance to see it until after Christmas, but if it needs to be corrected, I’ll let you know. I’m not stressing, so don’t you either.


  • Janine

    I’ll let you know if I got the wrong DVD. It probably is waiting for me at home. I’ve been out of town for a few days but noticed in my email that the DVD had been mailed. Not a problem at all if it’s the wrong one. I completely understand.
    I know how heartbreaking and disappointing that must have been when you discovered some of the DVDs were mixed up. I’ve had those moments, too, where I just feel like sitting in the middle of the floor but don’t know whether to laugh or cry.
    No worries, everything will work out.

  • Karen Varney

    Becky, this is just one of those things that happen during this time of year. We are human and all make mistakes. Please relax and don’t let this ruin your holidays. I am sure that everyone who receives the wrong DVD will understand. I agree with Becky C….at least is isn’t porn.

  • Nancy

    Wow…what wonderful support! I have been so blessed as I have read the previous comments. I just have to leave a comment as well…

    I don’t have anything to report about my DVD. I’m sorry but I haven’t ordered one yet, as I don’t have a Cricut YET. I’d really love to tell you that I had the right DVD. However, even if I received the wrong one I’d know it was the right one! lol That’s because I know that God is always in control and everything happens for a reason…even the little things that we can’t imagine He has His hand in! It will all work out according to His plan. Just relax and have faith and have a very Merry Christmas!

  • Sheryl Smith

    That must be upsetting for you but I loved the comment about at least it wasn’t porn! I tried mine and is fine. No time to watch it until after Christmas so I can’t comment on it otherwise.

    I just got news that my half-sister who has breast cancer is dying, possibly today. We weren’t close but it’s still very sad for me. So, keep everything in perspective, your customers will get over it even if they don’t understand but I think they will!

  • Marlou F.

    REEEEEEEEEEEEEEEElax! I’m anxious to learn but I can wait without a problem… so relax. Please, don’t feel like you have to say you are sorry. Life happens!

  • Patti B

    I received my DVD yesterday and couldn’t wait to watch it. I did receive the correct one and thoroughly enjoyed it. I hope you are working on your next one, since I’m sure we all will be ordering it. If I had received the Disney DVD, I would have watched it, understood and waited patiently for the situation to be corrected. Don’t worry, we all are behind you and sending you blessings right now. Do your best not to stress.

  • Brenda

    Hey Megan – Dont worry, be happy – all will be ok. With that said, I got my dvd Thurs. I was able to watch the welcome section today – while sitting with a heating pad on my back from shoveling. Maybe on Christmas day I can was the rest of it. Take care.

  • Marilyn Mae Thurber

    Hi Megan, I received my copy of Cricut A to Z and I have watched it several times and have done some of the projects. The Shrinky Dinks shrinkable plastic is new to me and I am trying to tackle it. I picked up the for computer Ink-jet printer instead of the clear? However, I really enjoy the DVD and I have learned a lot. So I thank-you all of your hard work making the DVD. PS I would have watched the Disney DVD too and waited for your DVD to arrive.

  • Barbara

    Megan, It’s OKAY! All of those above who said that God is in charge are right on! Relax and know that we all could be in the same boat! We love you and know that it wasn’t your fault. Re-read these e-mails and make it your business to remember WHO’S birthday we are celebrating on Friday – now, remember the season and know that we all share a love of scrapbooking and don’t hold you responsible. Now, I will go and check out my DVD. :0)


    Mine is the correct DVD. Haven’t watched all of it yet but I’m working on it. After Christmas I’ll have more time. There are some things we just have no control over and it’s certainly not your fault that there was a mix up. People are usually very understanding. Just keep your eyes on your rear view mirror when you’re driving to make sure you’re not being followed – lol – just kidding.

  • Jen McLaughlin

    Take a breath and relax………… you can see your followers are so understanding and not worried at all. So you get to enjoy putting all the stress on the company that made the mistake. He He, mine was fine too. Although I had to rewrap it and put it back under the tree….he he he. I watched a little though. 🙂 I know I shouldn’t of, but hey, it was a great reason to peek.

    Now, the weekend is over so you need to focus on family and fun for the next couple days. Enjoy your kids and the blessing of Christ’s birth. Merry Christmas Megan to you and yours! See you next year!

  • ellen

    Megan, thank you I just one another DVD at Christmas with Cricut! So not only do I get to look forward to the replacement but also the one I one!! You are amazing, thanks!!

  • Carole N.

    We all love you and what you do. That’s why we ordered the DVD. WE love you enough to understand that this is not your fault and we love you enough to wait until the problem is corrected. PLEASE don’t fret about it. Just enjoy Christmas with your sweet family. Things will work out fine.
    Big Hugs!

  • Joann M.

    Don’t stress as others have said. The Lord does work in mysterious ways…this was for a purpose. And everyone should understand and if they don’t I would like to know the name of where they buy their pencils because all I can find in the stores are pencils with erasers – they sell them that way for a reason….we all make mistakes.

  • Diania

    Got my DVD Friday before the major snowstorm! Other then having to insert it “backwards” as to most of my DVDS, it works great! I am enjoying it while “locked in” due to snow.
    It will work out for the other DVDs, not your fault. Thank you so much.

  • Lori K

    Mine arrived the other day and it is the correct one. Have to say don’t worry too much, most people will understand, besides it is not your mistake.
    Have a wonderful Christmas!