This is SO UNBELIEVABLE and we can NOT apologize enough, even though it is completely out of our control, we are working around the clock here to make it right…
We were just informed by a very dear customer that her two videos she ordered came and that they were not Cricut A to Z. We opened another box of DVD’s up and ALL the DVD’s in that box are a Disney Make a Wish video. Our production crew took our dvds designs and discs and put someone elses contents on our dvd discs.
We are HORRIFIED and trying to remain calm as we work through this situation the weekend before Christmas.
There are about 40-45 dvds that went out to our customers that way and we are so sorry! This is totally out of our control, but rest assured we are going to do EVERYTHING we can to make it right.
We are SOOOO sorry sorry sorry sorry! Can I say it enough?
We are working on this situation tonight and prayerfully we will be able to do something about it over the weekend. We are trying to make the production company who made this mistake overnight copies to everyone who has faulty discs. In order to know who has faulty discs, please send me an email to firstname.lastname@example.org as soon as you receive your disc and we will make it right one way or another!