It has come to my attention that several of our Mystery Boxes have been shipped out and received in less than perfect condition! This news absolutely tears me up and breaks my heart, because you guys are #1 most important to me and making sure you get the products you order in best conditions possible is absolutely something I take pride in.
I have not done my own packing/shipping of products or customer service emails directly in the past two years, but I put a lot of trust into the people that do, and there was a rush and a few troubles with this mass ship out on these boxes in not anticipating receiving troubles.
I wanted to personally let everyone know that the issue has been resolved and all future boxes shipped will not be received THAT way again and I am so very sorry!
We are also making sure anyone that received their boxes in less than perfect conditions receive a $10.00 giftcard to Craft-e-Corner.com as well as a 25% discount to AboveRubiesStudio.com on their next purchases, as well as resending out any products that had been damaged.
I know that the value is still in each one of these boxes and more importantly in the Cropped Event itself! All along we have been focused on making sure everyone knew that the value was in purchasing your Ticket for the Event and receiving the Mystery box as part of this fantastic and unique event! I am so excited for the discussions, challenges, projects, and demos we have to share with you Sept 21-23! This is just going to be beyond FUN! We have several people coming to join us live and are all filled up on space and we also have more and more Prizes we add EVERY day to the Vault! Over $4,500.00 in value!! This is SOO Exciting and AMAZING!
I really hope you accept my sincerest apologies that not all our boxes lived up to my personal standard, but that you also know I have you’re interest in mind first and foremost! You mean the world to me and I’m here enjoying life’s moments with each of you, because of you!
I love you all and excited to create with you during our Cropped Mystery Challenge Event! www.CroppedEvent.com